Crisis Counselling Service

Our crisis counselling program is not funded by government and/or charity organisations. This makes it difficult to provide this initiative free. It may not be feasible for therapists to offer their service free as they have to manage their practice and make a living. However, some therapists are trying their best to give this service at an affordable cost. we have come up with a plan that helps us deliver an affordable crisis counselling service at $50 per session which may be one of the lowest in the industry in Australia run by a self-funded private business. Please note that you can support us by paying the regular counselling fees of $120 per session if your situation permits.

This service is available only through telephone or Zoom. The session will be 50 minutes long and the call will end after 50 minutes. This is to provide this service to as many people as possible and we highly appreciate your empathy and support.

 

Crisis Counselling Session Booking – Australia

Important: If you or someone you know is in crisis and needs help immediately, do not delay and call triple zero (000) at once.

Important: This service and fee model may not be available for clients who seek regular counselling and psychological therapeutic services for a longer period of time. A client may be eligible to receive up to 5 crisis counselling sessions a year at a $50 rate. Please contact us if you need more information.

How it works:

Step 1: You can book your session in one of the following ways:

  • Fill out the below form
  • Call our crisis support line on 02 9161 4251 between Tuesday and Thursday from 10am to 4pm to book sessions and/or get a free 15-minute call
  • Reach out to contact@mithrah.com to book a session. We will get back to you as quickly as possible.

Step 2: You will be given an available date and time as early as possible for a 50-minute appointment with our therapist during your call or through email.

Step 3: Crisis counselling service is currently given at $50 per session which can be paid using the below booking form. Also please note that you can not choose a therapist as this will be given by any one of the available therapists.

Step 4: Once you make a payment and book your session online, you will receive an invoice and instructions regarding your crisis counselling session. You may have to fill out intake and consent forms before receiving this service.

Step 5: You can attend a session either via telephone or on Zoom with our therapist at the scheduled time.

Cancellation policy: Our cancellation policy will be effective once you agree to receive our services or have paid for services. So please make informed choices before choosing this service by contacting us here or sending an enquiry to contact@mithrah.com.

Refund policy: Your fee will be refunded if you do not receive our services at the agreed time. Please allow us up to 5 days to process the refund requests. Please contact us immediately if you have not received your refund once approved.

  • Please note that we do not provide refunds for cancellations at short notice as this service can be ensured only when the therapist dedicates their time for the allotted time. The last-minute cancellation may deprive the therapists of their work or other clients to access the service. 
  • In valid cases where cancellation can be justified,  an alternative date can be worked out to receive the intended services.
  • we do provide refunds to clients whose circumstances can be justified provided the therapist also agrees to it. Please be advised there may be more than one therapist providing this service on behalf of Mithrah and hence cancellation is between therapist and client while Mithrah can facilitate. 

Please note that this crisis counselling enquiry line [02] 91614251 can be used subject to the following rules:

  • book an appointment or make general enquiries to get directions about crisis counselling
  •  talk to an available therapist briefly for 10 to 15 minutes between Tuesday and Thursday from 10am to 4pm
  • end after 15 minutes as we may not be able to provide long appointments on this line

The call may be attended by our support coordinator or answering machine in case the crisis counsellor is not available. Our team will reach out to you as soon as possible if you leave your details with us.

Call [02] 91614251 to book an instant crisis counselling appointment. Please leave a message here if the line is busy.

Book your session

Important: Most mental health care practitioners will charge up to $250 per session. This is a minimum $50 service. However, the clients are appreciated if they choose to pay more than $50 if they can afford it. This gesture may be beneficial to those who struggle to pay for mental health services.