Therapist or Servcie User Contract Agreement and Terms of Service

This is for therapists and service users who use our services.

Please read these Therapist Terms of Service and Service Contract Agreement carefully before you begin using the Mithrah Therapy Platform as these will apply to your relationship with Mithrah. In using Mithrah Therapy Platform you agree to these Terms. This contract can be downloaded from the website and saved upon joining Mithrah. When joining, The Therapist will be asked to read this and give consent to it.

If The Therapist does not agree with any of the terms listed in this service contract, this service will not be suitable for them and hence we kindly request The Therapist to make this informed decision before choosing our service. The annual membership fee will not be refunded even if the client used our service for 30 minutes.

Definitions

Agreement means the client’s acceptance of these Terms of Service.

Client means the person requesting and engaging in services provided by the Mithrah Therapy Platform.

Session means any occurrence of an appointment booked by a Client or Therapist for the Client to receive any of the Therapist Services.

Mithrah Therapy Platform means the online platform or internet website through which the services are provided to the client being comprised within the domain www.mithrah.com or as may be changed or updated from time to time.

Mithrah Therapy platform may comprise all the services available on www.mithrah.com  and/or provided through Mithrah Therapy platforms for the users who intend or agree to use it and who can use it provided it is within the reasonable and practical scope of the website.

The Platform means the Mithrah Therapy Platform.

Mithrah Holistic Services and Mithrah Therapy platform mean the same.

Mithrah Holistic Services means the owner of all intellectual property and services provided on the website and platform.

Therapist Services means the therapy services which the Therapist is in the business of providing to Clients.

Booking means a scheduled appointment with a Therapist booked by the Client via The Platform.

Therapist Content means any content added by the Therapist to the Mithrah Therapy Platform.

DATA SECURITY

DATA SECURITY will be taken into high consideration and will not be compromised easily. However, the backup of all data regarding the service they provide must be taken care of by the therapist.  The internet is also a place with unpredictable risks due to the malicious intent of hackers and other online fraudulence. Other human errors may also be possible when a system is handled by various humans and professionals. While Mithrah takes due care and diligence, we do not offer any guarantee to the security of data related to the therapist or client seen by a therapist if it is beyond our control when there is a purposeful malicious intent or accidental human error. It has to be noted that many insurance companies do not cover online security issues and hence Mithrah also do not guarantee against such malicious intents and/or human error. Therapists who have great concerns about online data security and hacking-related issues are advised to make informed choices from using any of our services as we acknowledge the limitations that exist in conducting online and internet-based services.

Registration form details and process

We expect the therapist to provide legally accurate and correct information and documentation. All certificates and professional documents must be attested by relevant authorities of the country where the therapist practices.

We do not refund at any cost if you change your mind or provide incorrect information as we spend a significant amount of time verifying the information you provided us. This also helps us avoid being tricked by scammers.

We may take from one business week to several days for certain countries as we do complete reference checks. We can be contacted for any updates at any time via email. We may take up to two business days to respond to all your queries. All communication will be entertained via email only.

Legal Jurisdiction

Mithrah is an Australian business. So all legal matters are subject to Australian law and can be conducted in respective Australian courts and tribunals only.

Platform Software License

The Therapist’s use of the Platform is at the Therapist’s sole risk. The service is provided on an “as is” and “as available” basis.

Technical support is provided by email primarily and is a benefit for the Therapist, but is not a right of the Therapist.

The Therapist understands and accepts that the Mithrah Therapy Platform uses third-party vendors and hosting services to provide the hardware, software, networking, storage, and related technology required to run the Platform. The Therapist also acknowledges and agrees that Mithrah Holistic Services shall have administrator’s access to all parts of the Platform, including those parts that have been specifically tailored for the Therapist.

The Therapist shall not reproduce, duplicate, copy, sell, resell or exploit the whole or any part of the Platform, or allow any third party (including group companies of the Therapist) to use or access the Platform without express prior written permission from Mithrah Holistic Services.

Mithrah Platform does not warrant:

• that the Platform will meet the Therapist’s specific requirements;
• that the Platform will be uninterrupted, timely, secure, or error-free;
• that any information or results that may be obtained from the use of the Platform will be accurate or reliable;
• that the quality of any products, services, information, or other material purchased or obtained by the Therapist through the Platform will meet the Therapist’s requirements or expectations; or
• that any errors in the Platform will be corrected or remain corrected.

The Therapist expressly understands and agrees that as regards the use of the Mithrah Therapy Platform shall not be liable for any loss of income or profits, loss of contracts, loss of goodwill, loss of data, or other intangible losses or for any indirect or consequential loss or damage.

Validity of Service Contract

The service contract needs to be renewed each service year.  The service contract is valid for one year from the date of joining. E.g. 10/12/2023 -10/12/2024;  It is the responsibility of therapists who use the platform to renew the service contract if they want to use the platform for another year.

Inclusive Policies

We believe every human deserves Justice, equality, equity, diversity, and dignity.  We do not tolerate and support racism, discrimination, and special preferences and privileges of some races over others in unethical and unlawful ways. We expect our therapist to follow national and international human rights laws and obligations when practising their professional services.

Client Centric services

We also believe that the client should be given informed choices regarding the services and the therapist must always work around the therapeutic goals of the clients.  Therapist must not enforce a client to receive any service when the client do not want it.

Duty of Care

The therapist must always uphold the duty of care when they sue and or provide their service with or without Mithrah Therapy Services. The therapist must inform Mithrah when they are not able to serve clients effectively due to any reason. The safety and well-being of the client or public including the therapist should never be put at risk due to the information exchanged at therapy. All therapists must assume the responsibility of making voluntary mandatory reports with concerned government and/or NGO authorities including but not limited to Police when they see a risk or concern that may put someone at risk of harm.

Professional Obligations and Duties

All therapists must adhere to their professional obligations, duties and legal responsibilities at all times when they provide services or are on any temporary vacation. All therapists are expected to be aware of cultural sensitivity and safety when providing service to multicultural clients and communities. When a therapist provides services to international clients, they must know their limitations and boundaries. They should not provide services when they are not qualified and competent enough. The Therapist also should never mislead and/or misguide clients. Professional malpractices are strictly not tolerated.

Therapist Obligations

The Therapist agrees to pay all applicable commissions to Mithrah Holistic Services and to accept all bookings and may only decline to accept in exceptional circumstances.

The Therapist agrees to supply their services to the highest professional standards.

The Therapist must ensure they have valid and up-to-date liability insurance and understand it’s their sole responsibility to handle all claims that may arise from a Client who has booked their services via the Mithrah Therapy Platform. They understand Mithrah Holistic Services is not responsible or liable for any claims made against them. The Therapists, must upon reasonable request by Mithrah Holistic Services, provide a copy of liability insurance.

Mithrah Therapeutic Model training

All therapists who become Mithrhas or join our team must undertake the Mithrah Therapeutic model training every year. This is an online program which helps our therapist understand our therapeutic framework and integrative practice model along with the code of ethics and policies that need to be followed when using our Mithrah Therapy Platform. The registration fees include a fee for this training and we do not charge anything extra.

Cancellation Policy

The Therapist is obliged to comply with the cancellation and rescheduling policy set out in the Terms of Service. In summary:

Mithrah Holistic Services will offer a full refund to clients on bookings which are cancelled (or unable to be rescheduled) provided the relevant appointment is not due to take place within 48 hours of receipt by Mithrah Holistic Services of the cancellation.

If a Client wishes to change the date and/or time of a Session, provided the Client gives at least 48 hours’ notice prior to the time of the appointment, the Client can choose a suitable alternative Session time and/or date. In the event that a Therapist is unable or unwilling to accept a Booking following a Client requesting such a change, Mithrah Holistic Services will treat the Booking as cancelled by the Client and will refund the Client the full amount of the Booking.

If a therapist wishes to change the date and/or time of a Session, in the event that the Client is unable or unwilling to agree to such change, Mithrah Holistic Services will treat the Booking as cancelled by the Therapist and will refund the Client the full amount of the Booking.

Restraint of Trade

The Therapist shall not solicit Clients derived from the Mithrah Therapy Platform to make Bookings other than through The Platform. This includes initial consultations and all subsequent follow-up bookings.

Where a Client makes a Booking and the Therapist encourages that Client to cancel their Booking and make a separate Booking directly with the Therapist, the Therapist shall be in Breach of this Agreement.

If Mithrah Holistic Services has reasonable grounds to suspect that the Therapist has made or makes any direct or indirect attempt to avoid paying any Commission, for example without limitation, by fraudulently flagging a Session as a cancellation or non-chargeable, this shall be a Breach of this Agreement and shall give Mithrah Holistic Services the right, without limiting other remedies available to it, to withhold and retain any payments due to the Therapist under this Agreement.

Therapist Warranties and Indemnity

The Therapist hereby grants Mithrah Holistic Services the right:

• to update this Agreement from time to time;
• to use and publish the Therapist Content in connection with the provision of Mithrah Therapy Platform Services;
• to remove, edit or cut down the Therapist Content where Mithrah Holistic Services sees fit; and
• to use any Therapist Content in marketing material and on our social media tools and channels.

The Therapist warrants represents and undertakes that it shall comply with all applicable laws and advertising regulations in the marketing, sale and provision of the Therapist Services and shall obtain all licences, consents, authorities and insurance it is either necessary or reasonably prudent for the Therapist to obtain in respect of all its business activities and personnel.

The Therapist is aware and agrees that Mithrah Holistic Services is not responsible for any loss, damage, liability or negligence arising from its agreement or contract with Clients.

The Therapist also agrees to update any changes in their services or professional status immediately with Mithrah and with their clients.

Fees and Payment to use the services

What are Mithrah’s platform fees?

We charge a flat annual membership fee which may be subject to change. However, the fee will be valid for the one-year period to which the service contract is made.

Introductory plan: No annual service fee to join and try our platform for one year. Only 10% for platform fee for the first year.

Flat annual membership fee:  $50 AUD for the Standard plan, $150 AUD for the Gold plan and $500 AUD for the Platinum plan.

The annual membership is valid for 12 months from the date of joining. E.g 10/10/2023-10/10/2024

In addition to the flat annual service fee, the platform fee for all therapists is a flat 15%. This means that The Therapist can keep 90% for each session.

The platform fee helps to keep the platform running and covers the cost of payment processing, video service, marketing, development and customer support.

What are the shared business places for mithrah therapists?

Mithrah hires office spaces and common business venues for the use of its therapists and service users. These places will be known as shared business places. These shared business places will be available for therapists and service users at affordable membership plan and rates. However, these shared business places are not owned and maintained by Mithrah. Mithrah cannot guarantee the availability of these shared business spaces if the business that rents the places to Mithrah ends the lease or closes their places down for any reasons. These shared business places are available subject to conditions of the business that rents the place to Mithrah. The places being shared business places, privacy, confidentiality and liability cannot be guaranteed by Mithrah. The therapists and any service users  must cooperate to the rules and regulations of both Mithrah, and the business that rents the shared business places to Mithrah.

Standard plan

The standard plan includes the following features:

• Access to the Mithrah Therapy platform
• Access to individual personal admin assistant from overseas at subsidised rates
• Access to shared business places at subsidised rates; Subject to availability and terms and conditions.
• Access to Mithrah face-to-face clinic upon booking. Access charges apply.
• Access to annual professional network dinner which is $100 per person.
• A Flat $25 fee to access the quarterly network meetings with tea and light refreshments in Sydney Mithrah headquarters
• Discounted supervision and group supervision opportunity
• 10% discount on CPD training facilitated by Mithrah
• Affordable and competetive supervision by industry experts
• Access to discount vouchers advertised by partners
• 10% discount on IAAMPH membership
• Professional referral services for the duration you provided your services through us
• Opportunities to attend subsidised mental health conferences held at different parts of the world.
• Discounted Professional Indemnity and Public liability insurance with our partners.
• Subsidised debriefing services at $30 for each session for 6 sessions a year.
• Opportunity to grow network
• Professional advocacy
• Opportunities to win professional awards and recognition during our annual meeting and celebration that will be held in Sydney

 Gold plan

The gold plan includes the following features:

• All standard plan features.
• 20% discount on private clinic room bookings to conduct face to face therapy in certain Sydney locations.
• 50% discount on annual professional network dinner ( A huge savings of $50)
• A Flat $10 fees to access the quarterly network meetings with tea and light refreshments ( A huge 60% savings at each meeting)
• 15% discount on CPD training facilitated by Mithrah
• Discounted rates to access shared office spaces during business hours from Monday to Friday at specific Australian locations.
• Unlimited access to discount vouchers to attend trainings and workshops conducted by Mithrah

 Platinum plan

The platinum plan includes the following features:

• All Standard and Gold plan features
• 30% discount to Mithrah face to face clinic upon booking subject to availability.
• Subsidized monthly access fees to shared space of the business during business hours from Monday to Friday. Weekends may be avaialble in some location subject to availability.
• 75% savings on annual dinner service held in Sydney.
• Free access to quarterly network meetings with tea and light refreshments
• Subsidised access to shared office spaces at specific Australian locations on a daily, monthly, or yearly basis
• 25% discount on CPD training facilitated by Mithrah
• Five free debriefing services and subsidised further services (This service may be worth $750. Further sessions can be provided at a discounted rate of $30 per session)

Dispute Resolution

Any dispute between a therapist and a client, who receives services from the therapist, must be handled between therapist and client without involving Mithrah or the Mithrah Therapy platform.  We also encourage the therapist and client to handle disputes in a mutually amicable and beneficial way unless the disputes are related to criminal offences, and the national legal constitution must be sought to resolve the disputes. Mithrah does not provide mediation or dispute resolution services. However, we may help arrange if it is within our scope where feasible or provide guidance and direction. Mithrah Therapy Platform and Mithrah will always remain neutral and support fairness and justice.

We also recommend Australian government recognised dispute resolution systems for all sorts of dispute resolutions such as HCCC and NCAT.

Complaint Procedures

All therapists are requested to follow the national health practitioners’ guidelines with respect to the national and state laws and constitutions. All therapists must follow their professional obligations, duties, ethics, legal requirements, social ethics, and social conduct along with international human rights obligations and national obligations of their citizenship.

Mithrah Therapy platform and Mithrah take complaint procedures seriously when there is a concern for the safety of the client and the public. We will make complaints to the therapists if there is a concern and duty of care to appropriate legal systems and tribunals to protect the safety of the clients and the public when needed.

We do not handle complaints on our own and we will contact relevant authorities and regulatory bodies regarding the complaints when needed and/or necessary.