Disclaimer, Terms, and Conditions on the usage of the website and web-related services and telehealth services

Disclaimer, Terms, and Conditions
Mithrah Holistic Services is denoted as Mithrah throughout this page and document. In some cases, it may be denoted as www.mithrah.com or MHS as well.

Mithrahs -The mental health professionals who work in Mithrah are denoted as Mithrahs or Mithrah therapists.

Mithrah therapists are subject to the professional obligations of their regulatory bodies and professional associations. Clients are advised to clarify any doubts with the therapists. We make sure the professionals are registered with their respective professional associations and or regulatory bodies. 

Our Pricing 
Our pricing and fees are subject to change without prior notice. However, the clients will always have an informed choice before they can book the sessions. The pricing varies from therapist to therapist. We encourage transparency and hence the pricing details will be part of the profile of the therapists. If any therapists do not follow our guidelines and demand more than the agreed fees, we encourage the clients to contact us or report such incidents immediately. 

Refund Policies
Mithrah is a platform used by various therapists. Hence, we do not provide any refund on behalf of any other therapists for the service received unless the therapist agrees to do it. 

Dispute resolution and management 

We recommend the dispute be resolved amicably between the concerned people. While we can offer some advice based on a neutral stand, we do not take sides. When the dispute or conflict between two parties is not able to be worked out to a mutual agreement, we strictly advise the concerned people to use legal dispute resolution systems such as HCCC, NCAT, or Australian court systems. 

The confidentiality and privacy of any session or mental health services provided by our therapists

The confidentiality and privacy of the session or any mental health service need to be managed by both the therapists and clients from their respective ends.

Mandatory reporting on risk of harm

Please note that all therapists are mandatory reporters. They need to inform the relevant authorities or agencies such as the police or government welfare and community services if you inform them either someone else or you may be at risk. 

Mandatory Therapy intake forms and consent forms
Before undertaking proper invoiced sessions with our therapists, clients must sign the below forms to provide optimum services:

1. Client registration and intake form 
2. Client consent form

Mithrah offers the following services:

• 24/7 crisis pay-what-you-can crisis counselling 
• Face-to-face services
• Telehealth
• community services and community welfare projects

The disclaimer, terms, and conditions cover only a reasonable part of how these services are delivered online and offline.  These terms and conditions are subject to change without notice based on the change and requirements of the industry in which it is served. Users are advised to contact us directly for all sorts of doubts, clarifications, and information in terms of usage of this website, and accessing or using the services available and promoted on this website.  you can contact us at contact@mithrah.com. 

Mithrah therapists

Our therapists are part of Australian regulatory mental health regulatory bodies such as AHPRA or professional associations such as APS, ACWA, PACFA, AASW and ACCA. Their profile will be displayed on our website. We strongly recommend the clients choose the therapist after viewing their profile and contact them directly for any questions regarding their services before booking sessions. 

24/7 pay-what-you-can crisis counselling helpline 

This service is a pay-what-you-can initiative. The clients decide whatever fee they want to pay for a 30-minute session. This service is also subject to the availability of the therapists. We do not guarantee that the line will be available instantly.  All mental health professionals offering any mental health services are subject to the professional obligations of their respective regulatory bodies and/ or professional associations they are registered with. So, please check the profile of the therapist before you book a session. 

Face-to-face services offered by therapists:

These therapists provide services face-to-face engaging directly with the clients. The therapists can provide treatment from different chapters of Mithrah in different countries. While Mithrah takes care of the formalities to ensure the correctness of the qualifications and registration of each of the telehealth therapists, Mithrah does not take any responsibility and liability for the false, misleading,  and incorrect information given by the therapists.  Clients are advised to read the profile pages of the therapists and contact the therapists and/or the relevant professional bodies of the country to enquire about the therapists when in doubt. Qualification requirements and registration requirements for professionally qualified and registered mental health professionals vary from country to country. Thus, clients are advised to check with the local constitutions and jurisdictions with which the therapists are registered. Please note that some countries do not require therapists to register with local professional associations to provide services. Thus clients are advised to contact the therapist or Mithrah directly for any clarifications and doubts about the therapists, therapies, and/or professional and legal boundaries in which Telehealth service operates or is delivered. 

Telehealth therapists

Telehealth therapists can provide treatment from anywhere in the world. However, they will adhere to the professional obligations of their respective professional regulatory bodies and the professional associations they are registered with.  While Mithrah takes care of the formalities to ensure the correctness of the qualifications and registration of each of the telehealth therapists, Mithrah does not take any responsibility and liability for the misleading and or incorrect information given by the telehealth therapists.  Clients are advised to read the profile pages of the therapists and contact the therapists and/or the relevant professional bodies to enquire about the therapists when in doubt. Qualification requirements and registration requirements for professionally qualified and registered mental health professionals vary from state to state and from country to country. Thus, clients are advised to check with the local constitutions and jurisdictions with which the therapists are registered. Please note that some countries do not require therapists to register with local professional associations to provide services. Thus clients are advised to contact the therapist or Mithrah directly for any clarifications and doubts about the therapists, therapies, and/or professional and legal boundaries to which Telehealth service operates or is delivered. 

The sessions of telehealth will not be recorded. However, clients and therapists can make arrangements if they want to record their sessions. Confidentiality and privacy need to be respected both by therapist and client when it comes to Telehealth. 

Community services and projects 

These are bound by community values, setups, frameworks, community psychology, social responsibilities, constitutions, jurisdictions, and various legal systems depending upon the country in which these services are provided.  Social media policies are also different from constitution to the constitution, from country to country, and from state to state. Those who seek these services are responsible for contacting us directly and not using the online disclaimer, terms, and conditions to make any assumptions or judgments. Separate and personalized terms and conditions concerning the usage of service are sent to each user of community services and projects as it is a much more complex system involving different frameworks and the involvement of professionals and projects across the world. It is to be noted that each country has its own set of policies, procedures, structure, rules, regulations, constitutions, jurisdictions, and legal elements. the community projects are goodwill projects and not-for-profit initiatives. So those who are concerned about the quality and/or the consistency of our services and their impact on their life are strictly advised not to use our services. Please contact us at contact@mithrah for further information and clarifications before using our services. 

General privacy policy 
Mithrah takes due care about the privacy and confidentiality of clients’ information when working with multidisciplinary and interdisciplinary teams and professionals. However, Mithrah does not have any responsibility for the privacy policies or practices of third-party sites linked to this site or other professionals who are not part of the Mithrah team or in agreement with Mithrah’s policy or beyond the scope of Mithrah’s services. If you have any questions about this site, the application of this Privacy Policy, or a request for access to information held please contact us through email at contact@mithrah.com.

Please note:
We do not use cookies. We do not collect the following data from your computer under any circumstances.

· The IP (Internet Protocol) address of the machine which has accessed it
· Your top-level domain name (for example .com, .gov, .au, .uk etc.)
· The address of your server
· The date and time of your visit to the site
· The pages accessed and documents downloaded
· The previous site visited
· The type of browser and operating system you have used.

Is the information collected using the contact form stored securely?
Yes. Information collected is stored in an appropriately secure format and held by Mithrah for archival purposes. When the information is no longer required for the purposes for which it was collected, it is deleted with due care so that sensitive information is not compromised.

What happens to the information provided in the feedback?
Mithrah provides feedback facilities on our site to allow users to provide input into the future development of the site and to comment on the provision of content published by Mithrah.

The provision of personal details on feedback is optional unless it is explicitly mentioned to provide.

Users may provide personal details to receive a reply to their feedback. This information will only be used for the purpose for which it was provided/obtained. We will not add your email address or name to any mailing list. Mithrah may publish aggregated information about feedback on the site, to the extent that it does not identify or cannot be used to identify individual users.

Updating policies over time:
On account of the developing nature of privacy principles for online communication, this policy may be modified or expanded in case of new developments or issues that may arise from time to time. The amended policy will be posted to this site and will operate from the time it is posted.
 
Confidentiality of clients while exchanging information with Mithrah ( general confidentiality section) 
All information exchanged with Mithrah by Mithra’s clients will never be disclosed to any third parties under any circumstances other than the request of Australian legal requirements or if the client or any other person appears to be at risk of harm. Case notes of our clients will be stored for up to seven years and they will be destroyed after seven years. In some cases, if ordered by an Australian court, therapists are obliged to store and exchange information about clients with the Australian court system. Please note that the client has every right to see their case notes.

Records and case notes of clients may be stored in both manual and computer systems. However, they are mostly stored in a computer file system only. Only the appropriate therapist who is working with the client alone can access the information of the client and others will not have any access to the information of the client unless consent is given by the client explicitly through a consent form for exchanging information with third parties or significant others that should be signed by the client or the caretaker or legal guardian of the client.

The above two paragraphs will be denoted as a general confidentiality section in this document and page.

Confidentiality of various modes of services

Clinic visits: Mithrah takes utmost care in maintaining the confidentiality of clients as mentioned in the general confidentiality section. Mithrah does not take responsibility for the lack of privacy or the breach of confidentiality by the client or the client’s actions.

Outreach services: Mithrah takes utmost care in maintaining the confidentiality of clients as mentioned in the general confidentiality section. Mithrah does not take responsibility for the lack of privacy or the breach of confidentiality by the client or the client’s actions.

Telephone and mobile phone counseling: Mithrah takes utmost care in maintaining the confidentiality of clients as mentioned in the general confidentiality section. Mithrah does not take responsibility for the lack of privacy or confidentiality broken by the client or the client’s actions.

web/email/chat counselling: Mithrah takes utmost care in maintaining the confidentiality of clients as mentioned in the general confidentiality section. Mithrah does not take responsibility for the lack of privacy or confidentiality broken by the client or the client’s actions.

Mobile clinic and workshops: Mithrah takes utmost care in maintaining the confidentiality of clients as mentioned in the general confidentiality section. Mithrah does not take responsibility for the lack of privacy or confidentiality broken by the client or the client’s action or any action caused by the third parties as in the case of venue hire, rural settings, and public places.

Mithrah’s Privacy Policy includes Interdisciplinary and Multidisciplinary teams
Mithrah’s privacy policy may be bound by the Privacy Act 1988 and its amendments, including the Australian Privacy Principles. The below sections deal with this in a more detailed way.

We take your privacy seriously.
Our own members working as part of Mithrah are bound by the privacy policies, rules, and guidelines of their relevant professional association and may also be bound by Australian privacy legislation.

What information is stored in Mithrah Holistic Services?
When you contact therapists of Mithrah either by phone or by email or through a chat window or any other means which is not specified here but is a possible means, you will be expected to give us information like your name, phone number, and address, and you may also choose to provide some background information relating to your need for counselling.  This information will be held in our secure database, and, if you proceed to make a booking, will be made available to your therapist and your chosen holistic team.

Mithrah will keep all information that you provide or provide to us as confidential and secure always unless you explicitly permit us to do otherwise. Please note that there are exceptions to this policy, under circumstances such as being subpoenaed by legal courts or if Mithrah suspects you or another person may be under imminent risk of harm. We are legally obliged and bound to exchange the information with concerned authorities and legal bodies according to Australian law or in some cases international or Internet laws.

How does Mithrah use the information provided by me?
The personal information sent to us about you or provided by you will be used by our Intake Officer or Mithrah therapist to administer and manage our services to you. Your assigned therapist will be given this information to provide better services to you and you have the right to choose to continue to work with the therapist or refuse the therapist assigned to you. Alternatively, you can choose the therapist or healers as well. You can also choose to directly provide information to your therapist or team of therapists only according to your needs and requirements. Even though Mithrah is committed to providing the best possible service, at times, it may not be possible to provide a service or direct you to a therapist for your particular needs. We apologize for this situation but we request you to be aware of this situation. If you need any clarification, you can contact us at contact@mithrah.com to discuss further about this.

What information will be retained by your Mithrah therapist/team?
All of our counsellors and other therapists are independently practising clinicians and are not employed by us. However, they are all members of professional bodies which stipulate best practices for information management. Mithrah verifies it and takes utmost care in maintaining the standard. However, Mithrah is not responsible for the misconduct or malpractice executed by the individual member of Mithrah Holistic Services. If you need any clarification, please contact us at contact@mithrah.com to discuss further about this.

Please be aware of the fact that your therapist or healer will collect additional information about you from the sessions you have had together. Often, case notes will be taken and stored in either Mithrah’s or the therapist’s personal computing system or computer notes about your session, either during or immediately following your appointment. This information is used by your therapist or healer to provide the best possible service(s).

Also please note that it is your therapist’s or healer’s responsibility to ensure that this information is securely held according to the confidentiality policies stipulated by their governing professional organisations, and in accordance with Australian privacy law. Please refer to the code of practices expected of the concerned professional body of your therapies. If you request, we will provide a link or information to you. Please contact us using contact@mithrah.com if you need any information regarding this.
 
Can you access your case notes and other personal information about you?
Yes, absolutely. You are entitled to access the information we keep about you. Please contact us using contact@mithrah.com if you need any further information regarding this.

Do you have any further Concerns?
Please contact us using contact@mithrah.com if you are still concerned and need any information regarding this. We are more than happy to provide them for you. If you want to lodge any complaints or grievances, please use the same email address to contact us. If you have any concerns about your privacy or the use or management of your personal information which you provided directly to your Mithrah therapist or healer or team by email, phone, chat, or through any other modes of services, please contact us. If you are concerned about the information which you provided to your counsellor, please contact your counsellor directly.

Please note that you can also contact the Privacy Commissioner on 1300 363 992 if you have any concerns. We would highly appreciate it if you could share your concerns with us first so we can continue to improve, correct where necessary, and serve you better.