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Mithrah

Mithrah Holistic Servcies

Privacy Policy

Who We Are

Our website address is https://mithrah.com.
We are Mithrah Holistic Services, also known as Mithrah or Mithrah Online Therapy Platform across this website.

What Personal Information We Collect and Why We Collect It

We collect personal information in order to provide our services, improve user experience, and ensure compliance with applicable laws.

  • Types of Personal Information We Collect:

    • Identification information (such as name, email address, phone number)

    • Health-related information (such as mental health history, counseling needs, etc.) if you are seeking therapy services

    • Billing and payment information (for invoicing and payment processing)

  • Sensitive Health Data: As a provider of mental health services, we may collect sensitive health information, which we will handle in compliance with the Privacy Act 1988 and other health privacy laws in Australia.

We only collect personal information that is necessary to deliver our services, and we ensure that it is kept confidential and secure.

How We Collect Your Information

  • Directly from You: We collect personal information directly when you book an appointment, fill out forms, or interact with our website or services.

  • Automatically: We may collect some technical data automatically through cookies or analytics tools (e.g., IP address, browser type) to enhance the website’s functionality and your experience.

  • From Third Parties: We may also collect personal data from third-party providers when you give us consent or use linked services (e.g., payment processors).

How We Use Your Information

We use the personal information we collect for the following purposes:

  • To provide counseling and psychological services.

  • To process payments and issue invoices.

  • To improve our services and website functionality.

  • To communicate with you about appointments, billing, and services.

We will not use or disclose your personal information for any purpose other than the one for which it was collected, unless required or authorized by law.

Data Security

We take your privacy and data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that while we strive to protect your data, no method of transmission over the internet is 100% secure. If you have concerns, we recommend not using our services.

Cookies

We use cookies to improve your experience on our website. Cookies help us remember your preferences and provide a more personalized service. By continuing to use our website, you consent to our use of cookies.

Third-Party Services and Data Sharing

We may share your personal data with third parties only in the following cases:

  • With your consent: If we need to share your information with your therapist, or any other third-party service providers involved in the delivery of your services.

  • For legal reasons: If we are required to share information by law or government order, such as in the case of an investigation or legal claim.

We do not sell your personal information to third parties.

Access, Correction, and Deletion of Data

Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you. You may also request to correct or update your information.
If you wish to request access, correction, or deletion of your personal information, please contact us at contact@mithrah.com.

Retention of Your Data

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. For example, health records may be retained for longer periods under legal or professional requirements.

Consumer Rights and Refunds

In accordance with the Australian Consumer Law, you have the right to a refund if the service provided is not of acceptable quality, as described, or is not provided as agreed. For services that are cancelled, we have a clear cancellation policy that you can refer to.

Refunds will not be provided for missed sessions or client-initiated cancellations without prior agreement.

International Clients

For clients outside Australia:

  • We accept online payments only and require payment before the session begins.

  • We may use different payment systems based on your country, and it’s important to confirm eligibility with your therapist or insurance provider.

No Selling of Data

We will never sell your personal information or health data. All information is stored and managed with the utmost confidentiality and respect for your privacy. Our privacy practices comply with the Privacy Act 1988 and Australian Consumer Law.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technological advances. When we make significant changes, we will notify you through our website or via email.

Contact Us

If you have any questions or concerns about how your personal information is handled, please contact us at:

Email: contact@mithrah.com

Acknowledgment

By using our services and providing us with your personal information, you consent to the terms outlined in this Privacy Policy.

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